Privacy Policy
This Privacy Policy explains how we collect and use your personal information in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. It also explains your rights and how to exercise them.
Who we are
Grace & Co Cleaning Solutions CYF is the data controller for the information we process about you. You can contact us using the details on our website or by email at privacy@graceandcocleaning.co.uk.
What information we collect
- Contact details such as your name, email address, phone number, and address
- Service details including property information and booking preferences
- Communications you send to us via forms or email
- Optional photos taken during jobs to evidence completion or issues
- Technical data such as IP address and browser type when you use our website
How we use your information and legal bases
- To respond to enquiries and provide quotes. Our legal basis is performance of a contract or steps prior to entering into a contract.
- To deliver services and manage appointments. Our legal basis is performance of a contract.
- To keep appropriate records and evidence of work completed. Our legal basis is our legitimate interests in quality assurance and dispute resolution.
- To send essential service messages such as booking confirmations. Our legal basis is performance of a contract.
- To send optional marketing updates with your consent. You can withdraw consent at any time.
- To maintain website security and prevent abuse. Our legal basis is our legitimate interests in keeping our services secure.
Sharing your information
We do not sell your data. We may share limited information with:
- Our cleaners and supervisors to deliver your booking
- Service providers such as email or hosting vendors acting as our processors
- Insurers or legal advisers where necessary to manage claims or disputes
- Authorities where we are required to by law
International transfers
If a service provider is located outside the UK, we ensure appropriate safeguards are in place, for example standard contractual clauses or data processing addenda that include equivalent protections.
How long we keep your information
We keep enquiry records for up to 12 months if no contract is formed. If you become a customer, we keep service and invoice records for up to 7 years for accounting purposes. Photos taken to evidence works are kept for up to 12 months unless required longer for a dispute.
Your rights
You have the right to access your data, to have inaccuracies corrected, to object or restrict processing in certain circumstances, and to request deletion where we have no legal reason to retain it. To exercise your rights, contact privacy@graceandcocleaning.co.uk.
Marketing
We will only send you marketing where you have consented or where lawful to do so. You can opt out at any time using the unsubscribe link or by contacting us.
Cookies
Our website uses essential cookies only. If we introduce analytics or advertising cookies in future, we will update this policy and request consent where required.
How to complain
If you have concerns about our use of your personal information, please contact us first. You can also complain to the Information Commissioner’s Office. Details are available at ico.org.uk.
Updates to this policy
We may update this policy to reflect changes in the law or our practices. The latest version will always be available on this page.